Assistant Store Manager - Service

Los Angeles, CA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced retail environment? Big Lots is seeking an Assistant Store Manager - Service to join our team and help create a positive shopping experience for our customers. In this role, you will be responsible for overseeing the service department and ensuring that all customer needs are met. We are looking for a driven and customer-focused individual with previous retail management experience and strong communication skills. If you're ready to take the next step in your career, we want to hear from you!

Oversee the service department and ensure that all customer needs are met.
Create a positive shopping experience for customers by providing exceptional customer service.
Lead and motivate a team of service associates to meet and exceed sales goals.
Monitor and maintain inventory levels, ensuring products are available for customers.
Train and develop service associates in customer service skills and product knowledge.
Handle customer inquiries and complaints, resolving any issues in a timely and professional manner.
Collaborate with other store managers to ensure smooth operations and consistency in customer service.
Analyze sales data and trends to identify areas for improvement and implement strategies to increase sales.
Maintain a clean and organized service department, ensuring a welcoming and inviting environment for customers.
Assist with scheduling and staff management to ensure adequate coverage and optimal customer service.
Ensure compliance with company policies and procedures, including safety and security protocols.
Communicate effectively with customers, team members, and upper management to provide updates and address any concerns.
Stay updated on industry trends and competitor activities to inform decision-making and drive sales.
Act as a role model for exceptional customer service and professional behavior.

Where is this job?

This job is located at Los Angeles, CA, USA

Job Qualifications

Strong Customer Service Skills: As An Assistant Store Manager - Service, Candidates Should Possess Excellent Customer Service Skills To Ensure A Positive Shopping Experience For Customers And Address Any Service-Related Issues.
Leadership Experience: Candidates Should Have Previous Experience In A Leadership Role, Whether It Be In A Retail Setting Or Another Industry, To Effectively Manage And Motivate A Team Of Service Associates.
Organizational Skills: The Ability To Prioritize Tasks And Manage Multiple Responsibilities Is Crucial For An Assistant Store Manager - Service. Candidates Should Be Able To Handle Both Administrative Duties And Service-Related Tasks Efficiently.
Knowledge Of Retail Operations: Candidates Should Have A Good Understanding Of Retail Operations, Including Inventory Management, Visual Merchandising, And Sales Strategies. This Will Help Them Effectively Support The Store Manager In Achieving Sales And Service Goals.
Problem-Solving Abilities: As An Assistant Store Manager - Service, Candidates Will Be Expected To Handle Customer Complaints And Resolve Any Issues That Arise In A Timely And Satisfactory Manner. Strong Problem-Solving Skills Are Essential For This Role.

Required Skills

Communication
Time Management
Product knowledge
Problem Solving
Leadership
Inventory Control
customer service
Team Building
Merchandising
Cash Handling
Sales management
Supervision

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
flexibility
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Assistant Store Manager - Service in Los Angeles, CA, USA is $36,000 - $55,000 per year. However, this can vary depending on the specific company, location, and level of experience. Some Assistant Store Managers may earn higher salaries, up to $75,000 or more, while others may earn lower salaries closer to $30,000 per year. Additionally, factors such as bonuses, benefits, and commission can also impact the overall salary for this position.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 28th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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