Assistant Store Manager - Service

Tallahassee, FL, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Big Lots, where we believe in providing our customers with exceptional service and an enjoyable shopping experience. We are currently seeking a highly motivated and experienced individual to join our team as an Assistant Store Manager - Service. As the Assistant Store Manager, you will be responsible for overseeing the service department and ensuring that our customers receive top-notch assistance. If you are passionate about customer service and have a strong background in retail management, we encourage you to apply for this exciting opportunity. Join our team and be a part of a growing company that values teamwork, dedication, and exceptional service.

Oversee the service department and ensure that all customer interactions are handled with exceptional service.
Train and develop service department staff to provide top-notch customer assistance.
Monitor and maintain inventory levels for service department products and supplies.
Handle customer complaints and resolve issues in a timely and professional manner.
Collaborate with the Store Manager to create and implement strategies for improving customer service and increasing sales.
Maintain a clean and organized service department that reflects the values and brand of Big Lots.
Create and implement employee schedules to ensure adequate coverage for the service department.
Monitor and track service department performance, including sales, returns, and customer satisfaction.
Conduct regular meetings with service department staff to communicate expectations, provide feedback, and address any concerns.
Ensure compliance with company policies and procedures, including safety regulations and customer service standards.
Assist in hiring and training new service department employees.
Collaborate with other Assistant Store Managers and the Store Manager to create a positive and cohesive work environment.
Stay up-to-date on industry trends and developments related to customer service and retail management.
Represent Big Lots in a professional and positive manner at all times.
Other duties as assigned by the Store Manager.

Where is this job?

This job is located at Tallahassee, FL, USA

Job Qualifications

Customer Service Experience: A Minimum Of 2 Years Of Experience In A Customer Service Role Is Required For This Position. This Includes Experience Handling Customer Inquiries, Resolving Complaints, And Providing Exceptional Service.
Retail Management Experience: Prior Experience In A Retail Management Role Is Preferred, With A Strong Understanding Of Store Operations, Inventory Management, And Merchandising.
Leadership Skills: The Ideal Candidate Should Have At Least 1-2 Years Of Experience In A Supervisory Or Leadership Role, With A Proven Track Record Of Effectively Managing A Team And Driving Results.
Communication Skills: Excellent Communication Skills, Both Verbal And Written, Are Essential For This Role. The Candidate Should Be Able To Effectively Communicate With Customers, Employees, And Upper Management.
Problem-Solving Skills: As An Assistant Store Manager - Service, The Candidate Should Have Strong Problem-Solving Skills And The Ability To Think Quickly And Creatively To Resolve Any Issues That May Arise In The Store.

Required Skills

Communication
Time Management
Product knowledge
Inventory Control
customer service
Merchandising
Cash Handling
Team Leadership
Sales management
Training and Development
Problem-Solving
Conflict

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Assistant Store Manager - Service in Tallahassee, FL, USA is $33,000-$45,000 per year. This may vary depending on factors such as experience, education, and the specific industry or company.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 28th, 2024

Apply BeforeMay 22nd, 2025

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