Customer Success - Renewals

The Customer Success function exists to retain and grow the revenue of the assigned customer segment through participation in proactive outreach and the creation and execution of success plans. These success plans are tools for identifying the implications of changes in the customer's business process or technology, guiding the customer on how best to support their mission through the effective use of Blackbaud solutions. Ensuring a seamless renewal process for the client, on time and with appropriate increase in fees to maintain at minimum the current revenue levels for the account. Ensure customers coming close to exceeding their usage allowances are aware. Prepare the customer for necessary usage upgrades that may be triggered throughout their contract cycle or at the point of renewal. Lead renewal process for all subscriptions, maintenance, Professional Services, and Managed Services renewals. Collaborate with Sales team on strategic renewals and up-sells.

According to JobzMall, the average salary range for a Customer Success - Renewals in 65 Fairchild St, Charleston, SC 29492, USA is between $45,000 and $60,000 per year. The salary range varies depending on experience, qualifications, and other factors.

Blackbaud Inc. is a supplier of software and services specifically designed for nonprofit organizations. Its products focus on fundraising, website management, CRM, analytics, financial management, ticketing, and education administration.