Customer Advocacy Manager

400 Spectrum Center Dr, Irvine, CA 92618, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

The Customer Advocacy Manager will be responsible for helping to grow and strengthen our Customer Advocacy program and initiatives. Through the voice of our customers and partners, we demonstrate how brands across the globe are using BlackBerry to innovate and secure their business, people, and endpoints. Deliver internal stakeholders with relevant customer testimonials and use cases to promote at events (both industry and BlackBerry hosted), press releases, social media, and other public activities. Build program strategies and tactics for growing customer reference pipeline/reference pool that can be leveraged across the BlackBerry business, globally. Follow a repeatable process for identifying and nurturing customer advocates, and targets, that support GTM, pipeline, marketing and demand gen campaigns and Corporate Marketing/Communications and Events priorities.

Where is this job?

This job is located at 400 Spectrum Center Dr, Irvine, CA 92618, USA

Job Qualifications

7 years of experience in B2B cybersecurity, security, cloud, and/or enterprise technology industries
Experience managing and securing Gartner Peer Insights (GPI) reviews from customers and manage the process, internal and external.
Experience working with customers and partners at all levels, including briefings, CABs, sponsorship programs, user groups, etc.
Experience overseeing the writing process and reviewing copy.

Required Skills

Time Management Skills
Kapost
Salesforce.com applications
Data Analysis and Presentation

Soft Skills

Verbal communication
Prioritizing skills
written communication
Flexibility/Adaptability
Organization and attention to detail

Compensation

According to JobzMall, the average salary range for a Customer Advocacy Manager in 400 Spectrum Center Dr, Irvine, CA 92618, USA is $58,000 to $90,000 per year.

Additional Information

BlackBerry is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 23rd, 2021

Apply BeforeMay 22nd, 2025

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