Technical Support Analyst

400 Spectrum Center Dr, Irvine, CA 92618, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

As a member of our Enterprise Technical Support team, you will be a trusted and skilled analyst providing support for a variety of BlackBerry cybersecurity solutions. Provide front line technical support to BlackBerry’s Enterprise and Government customers involving our cybersecurity solutions. Research, author and review user documentation and take ownership, correcting any non-conformance with respect to processes and documentation. Build new/update Knowledge Base documentation as required. Participate in training courses to become experts in not only BlackBerry Security solutions but also the Cybersecurity Industry as a whole. Work independently, under pressure, in a fast-paced environment with multiple customers. Be able and willing to work flexible shifts and participate in on-call rotations as needed by the business.

Where is this job?

This job is located at 400 Spectrum Center Dr, Irvine, CA 92618, USA

Job Qualifications

Experience deescalating difficult customer situations.
2 years of experience delivering technical support
Deep technical troubleshooting abilities including log analysis
Knowledge and/or hands-on experience with Any BlackBerry or Cylance Software Solutions

Required Skills

Excellent customer service skills
Elasticsearch
Troubleshooting techniques
Kibana
Effective Time Management
Malware/Ransomware protection

Soft Skills

Verbal communication
Driven and self-motivated
written communication
Adaptability
Attention to detail and accuracy
Multi-tasking
Process Oriented

Compensation

According to JobzMall, the average salary range for a Technical Support Analyst in 400 Spectrum Center Dr, Irvine, CA 92618, USA is between $45,000 and $90,000. The exact salary will depend on a number of factors such as experience, education, and industry.

Additional Information

BlackBerry is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedFebruary 14th, 2022

Apply BeforeMay 22nd, 2025

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