Senior Support Engineer (Site Reliability Engineer)

Are you a highly skilled and experienced engineer looking for a new challenge? Blue Yonder, Inc. is seeking a Senior Support Engineer (Site Reliability Engineer) to join our dynamic team. As a Senior Support Engineer, you will play a critical role in maintaining and improving the reliability, performance, and scalability of our software products. We are looking for someone who is passionate about delivering exceptional customer support and has a deep understanding of software engineering principles. If you are a problem-solver who thrives in a fast-paced environment, this may be the perfect opportunity for you. Join us and help shape the future of supply chain and retail technology.

1. Ensure the reliability, performance, and scalability of Blue Yonder's software products through proactive monitoring, troubleshooting, and resolution of technical issues.
2. Collaborate with cross-functional teams to implement solutions and improvements that enhance the overall customer experience.
3. Provide exceptional customer support by promptly responding to inquiries and troubleshooting technical issues to resolution.
4. Utilize strong software engineering principles to develop, test, and deploy software updates and enhancements.
5. Continuously monitor and analyze system performance to identify and address potential areas of improvement.
6. Serve as a subject matter expert for Blue Yonder's products and provide guidance and support to junior support engineers.
7. Stay up-to-date with the latest industry trends and technologies to drive innovation in our products and processes.
8. Work closely with the development team to identify, report, and resolve software bugs and issues.
9. Document all support activities, including troubleshooting steps, resolutions, and best practices, to maintain a comprehensive knowledge base for future reference.
10. Contribute to the development and improvement of support processes and procedures to ensure efficient and effective support delivery.
11. Participate in on-call rotation to provide 24/7 support to our customers.
12. Proactively identify and communicate potential risks and issues to stakeholders and provide recommendations for mitigation and resolution.
13. Mentor and train junior support engineers to enhance their technical skills and knowledge.
14. Collaborate with product management to provide feedback and suggestions for product enhancements based on customer needs and support experiences.
15. Uphold Blue Yonder's commitment to delivering exceptional customer service and maintaining high levels of customer satisfaction.

According to JobzMall, the average salary range for a Senior Support Engineer (Site Reliability Engineer) in Scottsdale, AZ, USA is between $100,000 and $150,000 per year. However, this can vary depending on the specific company, experience level, and other factors. Some companies may offer higher salaries or additional benefits such as bonuses, stock options, and other perks. It is also important to consider the cost of living in Scottsdale and compare it to other cities and regions when evaluating salary offers.

JDA Software Group, Inc. is an American software and consultancy company, providing supply chain management, manufacturing planning, retail planning, store operations and collaborative category management solutions headquartered in Scottsdale, Arizona.