Customer Service Representative

Are you looking for a rewarding job in customer service? BlueCross BlueShield of South Carolina is looking for a Customer Service Representative to join our team. In this role, you will provide exceptional customer service to our members, ensuring their inquiries are answered accurately and efficiently.The ideal candidate for this position will have excellent customer service, communication, and organizational skills. We are looking for someone with the ability to remain composed in challenging situations and a passion for helping others.This is a great opportunity for a customer service-oriented professional to join our team and make a positive impact on our members' lives. If you think you have what it takes to be a part of our team, we want to hear from you!

Responsibilities:

1. Answer customer inquiries accurately and in a timely manner.
2. Establish and maintain positive customer relationships.
3. Respond to customer complaints in a professional and courteous manner.
4. Process customer orders and provide follow-up information and support.
5. Generate reports to track customer service interactions.
6. Provide feedback to management to help improve customer service processes.
7. Maintain customer service records and filing systems.
8. Maintain knowledge of products and services offered by BlueCross BlueShield of South Carolina.
9. Adhere to customer service policies and procedures.
10. Assist in other customer service related duties as assigned.

According to JobzMall, the average salary range for a Customer Service Representative in Columbia, SC, USA is $25,000 to $38,000. This range may vary depending on factors such as experience, company size, and industry.

BlueCross BlueShield of South Carolina is an independent licensee of the Blue Cross and Blue Shield Association. BlueCross serves 21.5 million people through private business and government contracts.