Customer Service Representative

BlueCross BlueShield of South Carolina is looking for an experienced, customer-focused Customer Service Representative to join our team. We are looking for an individual who is passionate about helping people, has excellent communication skills, is highly organized, and is comfortable multi-tasking in a fast-paced environment. The successful candidate will possess the necessary qualifications to effectively represent the organization and provide outstanding customer service. The ideal candidate should have a minimum of two years of customer service experience, a high school diploma or equivalent, and be a team player who works well with others. They should have the ability to stay calm and composed in difficult customer service situations, have excellent problem-solving skills, and have a positive attitude. Additionally, the successful candidate should have strong computer and software skills, including knowledge of Microsoft Office Suite, and have the ability to type at least 30 words per minute. If you have the necessary qualifications, are passionate about helping customers, and want to join a dynamic, customer-focused team, we invite you to apply today!

Responsibilities:

1. Provide outstanding customer service to BlueCross BlueShield of South Carolina customers.
2. Respond to customer inquiries in a timely and professional manner.
3. Maintain and update customer records accurately.
4. Utilize problem-solving skills to resolve customer issues.
5. Follow up with customers to ensure their satisfaction.
6. Effectively communicate with customers both verbally and in writing.
7. Utilize computer and software skills to input data and process customer requests.
8. Stay up to date on all policies and procedures related to customer service.
9. Participate in team meetings and other customer service initiatives.
10. Assist in the development and implementation of customer service strategies.

According to JobzMall, the average salary range for a Customer Service Representative in Greenville, SC, USA is $14.50 to $20.15 per hour.

BlueCross BlueShield of South Carolina is an independent licensee of the Blue Cross and Blue Shield Association. BlueCross serves 21.5 million people through private business and government contracts.