Customer Service Representative

BlueCross BlueShield of South Carolina is looking for a talented and customer-focused individual to join our team as a Customer Service Representative. We are looking for someone with strong interpersonal skills, a desire to help others, and a commitment to providing top-tier customer service. The ideal candidate will have excellent communication skills, a willingness to go the extra mile to ensure customer satisfaction, and a proven track record of successful customer service. If you are a highly motivated and organized individual who enjoys helping others, then this may be the perfect role for you.To be considered for this role, you must have a high school diploma or equivalent, 1-2 years of customer service experience, and a working knowledge of customer service software and databases. Additionally, you must be able to work in a fast-paced environment and must be comfortable working with a diverse range of customers. If you’re the right person for this job, we believe you’ll be a great addition to our team.

Responsibilities:

1. Respond to customer inquiries and resolve customer service issues in a timely manner.
2. Maintain current knowledge of customer service policies and procedures.
3. Interact with customers in a friendly and professional manner.
4. Record customer information and update customer records as necessary.
5. Provide customers with product and service information.
6. Address customer complaints and questions in a professional manner.
7. Utilize customer service software and databases.
8. Maintain confidentiality of customer information.
9. Monitor customer satisfaction and take steps to ensure a positive customer experience.
10. Identify, research, and resolve customer complaints.

According to JobzMall, the average salary range for a Customer Service Representative in Bluffton, SC, USA is between $23,800 and $45,000 annually. This range can vary depending on experience, skills, and certifications.

BlueCross BlueShield of South Carolina is an independent licensee of the Blue Cross and Blue Shield Association. BlueCross serves 21.5 million people through private business and government contracts.