Director – Head of Transversal Lifecycle Support

We’re looking for an exceptional leader to join BNP Paribas as our Director - Head of Transversal Lifecycle Support. In this role, you will be responsible for driving the strategic direction and operational efficiency of our Transversal Lifecycle Support programs, ensuring that our organization is able to provide top-notch support to our customers. To be successful in this role, you must have a strong understanding of customer service operations, exceptional organizational and communication skills, and the ability to lead and inspire others. You should have a high degree of initiative, be driven and have the capacity to manage multiple programs effectively. If you’re a motivated individual with a passion for customer service and a commitment to excellence, we’d love to hear from you.

Responsibilities:

1. Develop, implement, and track strategies and programs to ensure top-notch customer support.
2. Manage multiple Transversal Lifecycle Support programs to ensure operational efficiency.
3. Lead, inspire, and motivate a team of customer service professionals.
4. Monitor customer service performance and analyze data to make recommendations for improvement.
5. Establish and maintain relationships with internal and external stakeholders.
6. Identify opportunities for process improvement and cost savings.
7. Create and maintain quality control standards.
8. Develop and implement customer service policies and procedures.
9. Stay up to date on industry trends and best practices.
10. Prepare reports and presentations to communicate progress to stakeholders.

According to JobzMall, the average salary range for a Director – Head of Transversal Lifecycle Support in Jersey City, NJ, USA is $126,500 to $228,000. This salary range takes into account several factors such as experience, qualifications, and the size of the organization.

BNP Paribas SA engages in the provision of banking and financial services. It operates through the following main businesses: Retail Banking and Services and Corporate and Institutional Banking. The Retail Banking and Services business includes domestic markets and international financial services. The Corporate and Institutional Banking comprises of corporate banking, global markets, and securities services.