Help Desk

The primary responsibilities of the Help Desk Technician include providing first response to phone calls coming into the Help Desk and assisting users with basic troubleshooting and log tickets as appropriate. Responds to and logs requests for technical assistance in person, via phone and electronically. Troubleshoot minor computer problems and correct them by using documented support manuals or instructions from other team members or manager. Identifies and escalates situations requiring urgent attention. Tracks and routes problems and requests, and documents resolutions. Track asset information using help desk software system. Stays current with system information, changes, and updates. Purchase IT equipment and software for the company. Use SAP system to reconcile invoices and PO’s and process for payment.

According to JobzMall, the average salary range for a Help Desk in 428 Tolland Turnpike, Manchester, CT 06040, USA is $37,000-$44,000 per year. This range may vary depending on the experience of the individual and the type of organization they are working for.

Bob's Discount Furniture is an American furniture store headquartered in Manchester, Connecticut. Bob's Discount Furniture was founded in 1991 with its first store in Newington, Connecticut and is ranked 12th in sales among United States furniture stores according to Furniture Today's list of Top 100 Furniture Stores.