Welcome to Box, where we believe in empowering organizations to work smarter and collaborate seamlessly. We are currently seeking a highly skilled Senior Customer Success Systems Developer to join our dynamic team. In this role, you will play a crucial part in driving the success of our customers by developing and maintaining systems that enhance their overall experience with our products. We are looking for a passionate individual with a strong technical background, excellent problem-solving skills, and a customer-centric mindset. If you are someone who thrives in a fast-paced, innovative environment and is dedicated to delivering top-notch solutions, we would love to hear from you.
- Collaborate with cross-functional teams to understand customer needs and develop solutions that enhance their experience with Box products.
- Design, develop, and maintain customer success systems that drive efficiency and effectiveness for both internal and external stakeholders.
- Utilize technical expertise to troubleshoot and resolve any issues that may arise with the systems.
- Act as a subject matter expert on customer success systems, providing guidance and support to team members and other departments as needed.
- Continuously monitor and analyze system performance, making recommendations for improvements and enhancements.
- Keep up-to-date with industry trends and advancements in technology, and proactively suggest ways to incorporate them into our systems.
- Ensure all systems are user-friendly and meet the needs of our diverse customer base.
- Conduct thorough testing and quality assurance to ensure systems are functioning properly and meeting all requirements.
- Collaborate with customer success managers to gather feedback and insights from customers, and use this information to continuously improve our systems.
- Train and mentor junior team members on best practices and new developments in customer success systems.
- Maintain accurate and up-to-date documentation for all systems and processes.
- Prioritize and manage multiple projects simultaneously, ensuring timely and high-quality delivery.
- Provide exceptional customer service and support, addressing any issues or concerns raised by customers in a timely and effective manner.
- Adhere to company policies and procedures, including security protocols, to ensure the protection of customer data and privacy.
Extensive Experience With Customer Success Platforms: The Ideal Candidate Should Have At Least 5 Years Of Experience Working With Customer Success Platforms Such As Salesforce, Gainsight, Or Totango.
Strong Technical Background: The Senior Customer Success Systems Developer Should Have A Strong Technical Background In Software Development, With A Focus On Web And Cloud-Based Technologies.
Proficiency In Programming Languages: The Candidate Should Have Expertise In Programming Languages Such As Java, Javascript, Or Python, And Experience Working With Apis And Integrations.
Project Management Skills: The Role Requires The Ability To Manage Complex Projects And Work Collaboratively With Cross-Functional Teams To Deliver Solutions That Meet The Needs Of The Customer Success Team.
Excellent Communication And Interpersonal Skills: The Candidate Should Have Excellent Communication Skills, Both Written And Verbal, To Effectively Communicate With Stakeholders And Customers. Strong Interpersonal Skills Are Also Necessary To Build And Maintain Relationships With Internal Teams And External Clients.
Customer Relationship Management
Project Management
Data Analysis
Agile Methodology
Software Customization
Problem-Solving
API integration
Technical Troubleshooting
User Training
Coding Proficiency
Cloud Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Customer Success Systems Developer is $110,000 - $150,000 per year. This can vary depending on factors such as location, experience, and the specific company, but this is a reasonable estimate for the salary range for this type of role.
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Box, Inc., based in Redwood City, California, is a cloud content management and file sharing service for businesses.
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