Strategic Customer Excellence Specialist

Welcome to BP, a global leader in energy solutions. We are currently seeking a Strategic Customer Excellence Specialist to join our team and play a key role in enhancing our customer experience. As a Strategic Customer Excellence Specialist, you will have the opportunity to collaborate with our diverse team and make a significant impact on our business. We are looking for a passionate individual with exceptional communication, analytical, and problem-solving skills. If you are driven, customer-focused, and eager to make a difference, we encourage you to apply for this exciting opportunity.

1. Develop and implement strategies to enhance the overall customer experience for BP's energy solutions.
2. Collaborate with various departments and teams to identify areas for improvement in the customer experience.
3. Conduct thorough research and analysis to identify customer needs and preferences.
4. Create and maintain customer service standards and guidelines for the organization.
5. Monitor and evaluate customer feedback and satisfaction levels, and make recommendations for improvement.
6. Develop and facilitate training programs for BP employees to ensure a customer-centric approach.
7. Serve as a point of contact for escalated customer inquiries or complaints, and provide timely and effective resolutions.
8. Analyze customer data and trends to identify opportunities for upselling and cross-selling.
9. Stay up-to-date with industry trends and competitors' customer experience strategies.
10. Collaborate with marketing and sales teams to develop targeted campaigns and initiatives to improve customer retention and acquisition.
11. Develop and maintain relationships with key customers and stakeholders to ensure their needs are being met.
12. Monitor and report on key performance indicators related to customer experience.
13. Participate in strategic planning and decision-making processes to continuously improve customer satisfaction.
14. Represent BP in customer-facing events, conferences, and meetings.
15. Continuously seek opportunities to innovate and improve processes to enhance the overall customer experience.

According to JobzMall, the average salary range for a Strategic Customer Excellence Specialist in Houston, TX, USA is between $70,000 to $120,000 per year. This may vary depending on factors such as experience, qualifications, and the specific company and industry the individual works in.

BP Plc is an integrated oil and gas company that provides customers with fuel for transportation, energy for heat and light, lubricants to keep engines moving, and the petrochemicals products used to make everyday items as diverse as paints, clothes and packaging. It operates through two segments: Upstream and Downstream. The Upstream segment markets and trades natural gas, including liquefied natural gas, power and natural gas liquids and is responsible for its activities in oil and natural gas exploration, field development and production, and midstream transportation, storage and processing. The Downstream segment is responsible for the refining, manufacturing, marketing, transportation, and supply and trading of crude oil, petroleum, petrochemicals products and related services to wholesale and retail customers.