Director of Aftersales Services

We at Breitling SA are looking for an innovative and dynamic Director of Aftersales Services to join our team! This role is ideal for an individual who is passionate about providing exceptional customer service and strives to exceed customer expectations. The successful candidate will possess strong commercial acumen, excellent problem-solving skills, and experience in managing customer service teams. They will also have a positive and professional attitude, and be able to work well under pressure. The Director of Aftersales Services will be responsible for developing and implementing strategies to ensure customer satisfaction, while also overseeing the day-to-day operations of the aftersales service department. They will be expected to identify and address any customer issues, while also providing support to team members. We are looking for a candidate with a Bachelor’s degree in a related field, and at least 5 years of experience in aftersales services management or customer service management. Fluency in English and French is required. The successful candidate must also be highly organized and have strong leadership skills, as well as excellent communication and interpersonal skills. If you have the necessary qualifications and are looking for an exciting opportunity to join a world-renowned company, then we invite you to apply today!

Responsibilities:

1. Developing and implementing strategies to ensure customer satisfaction and exceed customer expectations.
2. Overseeing the day-to-day operations of the aftersales service department.
3. Identifying and addressing any customer issues.
4. Providing support to team members.
5. Utilizing strong commercial acumen and problem-solving skills.
6. Possessing a positive and professional attitude.
7. Working well under pressure.
8. Possessing strong leadership skills and excellent communication and interpersonal skills.
9. Being highly organized.
10. Fluency in English and French.

According to JobzMall, the average salary range for a Director of Aftersales Services in Wilton, CT 06897, USA is $90,000 - $120,000 per year.

Breitling SA is a Swiss luxury watchmaker founded in 1884 in Saint-Imier, Switzerland, by Léon Breitling. The company is known for its precision-made chronometers designed for aviators and is based in Grenchen, Switzerland.