Customer Service Lead

At Burlington Stores, we're looking for an organized and friendly customer service professional to join our team as a Customer Service Lead. The ideal candidate will be an excellent communicator, with a passion for delivering top-notch customer service. They should have a customer-centric mindset and be confident leading a team of customer service associates.We're looking for someone who has a proven track record of providing exceptional customer service, has some experience leading a team, and is focused on creating a positive customer experience. If this sounds like you, we'd love to have you join our team!

Responsibilities:

1. Lead and motivate a team of customer service associates to deliver outstanding customer service
2. Maintain a customer-centric approach and ensure positive customer experience
3. Monitor customer service metrics to ensure customer satisfaction
4. Train, mentor and coach customer service associates on best practices
5. Respond to customer inquiries in a timely and professional manner
6. Troubleshoot customer issues and escalate as necessary
7. Identify opportunities to improve customer service processes
8. Develop and implement customer service policies and procedures
9. Develop and maintain relationships with customers
10. Report customer service KPIs and metrics to upper management

According to JobzMall, the average salary range for a Customer Service Lead in Westminster, CO, USA is between $45,000 and $57,000 per year. This salary range is based on the current market data and trends.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.