Customer Service Lead

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, Burlington Stores is looking for a Customer Service Lead to join our team. As a lead, you will be responsible for overseeing a team of customer service associates, ensuring that our customers have a positive experience from start to finish. We are seeking individuals who possess strong communication skills, a positive attitude, and a dedication to delivering top-notch service. If you are ready to take your customer service skills to the next level, we encourage you to apply for this exciting opportunity.

1. Lead and manage a team of customer service associates to ensure a high level of customer satisfaction.
2. Train and mentor associates on customer service best practices, company policies, and procedures.
3. Monitor and evaluate team performance to identify areas for improvement and provide constructive feedback.
4. Handle escalated customer issues and provide effective solutions to ensure a positive customer experience.
5. Collaborate with other departments to resolve complex customer inquiries and complaints.
6. Maintain a thorough understanding of company products, services, and promotions to effectively assist customers.
7. Create and implement strategies to improve customer service processes and procedures.
8. Ensure all team members adhere to company policies and procedures, including proper handling of confidential customer information.
9. Motivate and inspire team members to maintain a positive and customer-focused attitude.
10. Communicate effectively with customers and team members to provide accurate and timely information.
11. Keep track of team performance metrics and report them to management regularly.
12. Attend training and development programs to stay updated on new products, services, and customer service techniques.
13. Collaborate with management to develop and implement training programs for new hires.
14. Maintain a clean and organized work environment to provide a pleasant shopping experience for customers.
15. Stay updated on industry trends and changes in customer service best practices to continuously improve the customer experience.

According to JobzMall, the average salary range for a Customer Service Lead in Plano, TX, USA is between $44,000 and $55,000 per year. However, this can vary depending on factors such as the specific company, the level of experience, and the individual's skills and qualifications. It is important to note that this is an estimated range and salaries may differ based on various factors.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.