Question 1

What qualifications are needed for an HR Shared Services Manager role?

Accepted Answer

The qualifications needed for an HR Shared Services Manager role will vary depending on the company and the job duties that are required. Generally, employers will look for a combination of experience and education.

Experience: Most HR Shared Services Managers should have at least five years of experience in Human Resources and/or Shared Services. Employers may also look for experience in managing teams, leading projects, and working with technology.

Education: A minimum of a bachelor’s degree in Human Resources, Business Administration, or a related field is typically required for this role. Some employers may require or prefer a master's degree in one of these fields. Additionally, some employers may require certifications such as SHRM-SCP or PHR.

Question 2

What skills are required to be a successful HR Shared Services Manager?

Accepted Answer

1. Strong communication and interpersonal skills: HR Shared Services Managers must be able to effectively communicate with a variety of stakeholders, including employees, managers, and other HR professionals.

2. Analytical and problem-solving skills: HR Shared Services Managers should be able to identify problems and develop solutions. They must be able to identify the root cause of the issue and come up with creative solutions.

3. Knowledge of HR policies and procedures: HR Shared Services Managers should have an in-depth knowledge of HR policies and procedures to ensure that all processes are being followed correctly.

4. Leadership and organizational skills: HR Shared Services Managers should be able to lead and motivate a team, as well as manage multiple projects at once.

5. Technical proficiency: HR Shared Services Managers should have a good understanding of computer systems and technology to ensure that processes run smoothly and efficiently.

6. Attention to detail: HR Shared Services Managers must pay close attention to detail to ensure that all policies and procedures are followed correctly.

Question 3

What type of tasks does an HR Shared Services Manager typically perform?

Accepted Answer

A HR Shared Services Manager typically performs a variety of tasks, such as: 
-Managing the day-to-day operations of the HR Shared Services team 
-Developing and implementing HR policies and procedures
-Overseeing the onboarding of new employees
-Providing advice and guidance to managers on HR matters
-Managing employee inquiries and requests
-Assisting with the recruitment process
-Ensuring compliance with employment laws
-Conducting employee training and development programs
-Administering employee benefits and compensation programs
-Performing HR analytics and reporting

Question 4

What is the average salary for an HR Shared Services Manager?

Accepted Answer

The average salary for an HR Shared Services Manager is approximately $71,000 per year, according to salary data from JobzMall.

Question 5

What are the typical working hours for an HR Shared Services Manager?

Accepted Answer

The typical working hours for an HR Shared Services Manager can vary depending on the organization and the nature of the role. Generally, regular hours are between 9am and 5pm, however, many roles may require some flexibility to accommodate different projects or time-sensitive tasks.

Question 6

What kind of challenges will an HR Shared Services Manager face on a daily basis?

Accepted Answer

1. Managing staff workloads and ensuring timely delivery of services.
2. Resolving customer service issues to ensure high levels of customer satisfaction.
3. Maintaining a high level of accuracy and quality in all HR related processes.
4. Dealing with complex employee relations matters and ensuring compliance with employment legislation.
5. Developing and implementing new HR shared services initiatives.
6. Managing budgets and ensuring cost-effectiveness of the HR shared services function.
7. Working closely with other departments and external stakeholders to ensure seamless integration of HR services.
8. Maintaining up-to-date knowledge of trends and best practices in HR shared services.
9. Establishing and maintaining effective communication channels between HR and other departments.
10. Staying abreast of changes in technology that may affect the delivery of HR services.

Responsibilities of a HR Shared Services Manager

Frequently asked questions