Analyst, Customer Relations

Welcome to CarMax, the nation's leading used car retailer. We are currently seeking a highly motivated and customer-focused individual to join our team as an Analyst in Customer Relations. In this role, you will have the opportunity to utilize your analytical skills to support our customer relations team in delivering exceptional customer service. The ideal candidate will have a passion for helping others, strong problem-solving abilities, and excellent communication skills. If you are looking for a dynamic and rewarding career in a fast-paced environment, then we encourage you to apply for this exciting opportunity at CarMax.

1. Conduct data analysis to identify trends and patterns in customer feedback and complaints.
2. Collaborate with the customer relations team to develop strategies for improving customer satisfaction and retention.
3. Communicate with customers via phone, email, and in-person to address and resolve any issues or concerns.
4. Monitor social media and online review sites to identify and respond to customer feedback.
5. Develop and maintain reports and dashboards to track key performance metrics related to customer satisfaction.
6. Work closely with other departments, such as sales and service, to gather information and provide insights on customer experiences.
7. Provide support and guidance to the customer relations team to ensure consistent and effective communication with customers.
8. Stay up-to-date on industry trends and best practices, and make recommendations for process improvements within the customer relations department.
9. Train and onboard new team members on customer service protocols and procedures.
10. Maintain a positive and professional attitude while representing CarMax and its values to customers.

According to JobzMall, the average salary range for a Analyst, Customer Relations in Richmond, VA, USA is $40,000 - $70,000 per year. The actual salary may vary depending on the individual's experience, education, and company size.

CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.