Business Office Associate
Welcome to CarMax, the nation's leading used car retailer. We are seeking a highly motivated and detail-oriented Business Office Associate to join our dynamic team. As a Business Office Associate, you will play a critical role in ensuring the smooth and efficient operation of our business office. If you have a passion for customer service, strong organizational skills, and a keen eye for detail, we want to hear from you! Join us and become a part of the CarMax family!
- Greet and welcome customers to CarMax in a friendly and professional manner.
- Assist customers with inquiries and provide exceptional customer service throughout their visit.
- Manage incoming calls and direct them to the appropriate department or individual.
- Maintain a clean and organized business office space to ensure a professional and welcoming atmosphere.
- Process customer paperwork accurately and efficiently, including contracts, payments, and title transfers.
- Verify and input customer information into company databases with a high level of accuracy.
- Respond to customer emails and correspondence in a timely and professional manner.
- Collaborate with other team members to ensure smooth and efficient operations of the business office.
- Keep up-to-date on company policies, procedures, and promotions to provide accurate information to customers.
- Assist with special projects and tasks as assigned by management.
- Maintain confidentiality of customer information and adhere to all data protection regulations.
- Continuously seek ways to improve processes and provide suggestions for enhancing the customer experience.
- Attend training sessions and meetings to stay current on best practices and company updates.
- Handle cash and credit transactions accurately and securely.
- Uphold high standards of professionalism, integrity, and ethics in all interactions with customers and team members.
High School Diploma Or Ged: A Minimum Education Requirement For This Position Is A High School Diploma Or Equivalent. This Shows That The Candidate Has A Basic Level Of Knowledge And Skills Necessary To Perform The Job Duties.
Relevant Work Experience: Previous Experience In An Office Or Administrative Role Is Preferred For This Position. This Can Include Experience In Customer Service, Data Entry, Or Bookkeeping. This Demonstrates The Candidate's Ability To Handle Office Tasks And Work In A Fast-Paced Environment.
Strong Communication Skills: A Business Office Associate Must Have Excellent Written And Verbal Communication Skills To Interact With Customers, Coworkers, And Management. This Includes The Ability To Listen Actively, Convey Information Clearly And Concisely, And Resolve Conflicts Effectively.
Attention To Detail: This Role Requires A Keen Eye For Detail To Accurately Process And Manage Paperwork, Data, And Financial Transactions. The Candidate Should Have A Strong Ability To Spot Errors And Inconsistencies, And Be Able To Take Corrective Action To Ensure Accuracy.
Proficiency In Computer Systems: Carmax Uses Various Computer Systems And Software For Data Entry, Record Keeping, And Communication. A Business Office Associate Should Have A Good Understanding Of These Systems And Be Comfortable Navigating Them. Basic Knowledge Of Microsoft Office And Excel Is Also Required.
Data Entry
Communication
Time Management
Microsoft Office
Multitasking
customer service
Teamwork
Organization
Detail-oriented
Problem-Solving
Adaptability
Prioritization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Business Office Associate in Buena Park, CA, USA is between $30,000 - $40,000 per year. However, this may vary depending on factors such as job experience, skills, and education level.
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CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.
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