Representative, Administrative Servicing (Titles)

Welcome to the CarMax team! We are seeking a highly motivated and customer-focused individual to join our Administrative Servicing team as a Representative. In this role, you will play a vital part in ensuring that our customers have an exceptional experience with their vehicle purchases. Our ideal candidate is someone who is organized, detail-oriented, and possesses excellent communication skills. If you thrive in a fast-paced, team-oriented environment and have a passion for providing top-notch customer service, we want to hear from you!

1. Greet and welcome customers in a friendly and professional manner.
2. Provide excellent customer service by addressing inquiries and concerns promptly and accurately.
3. Maintain a positive and helpful attitude towards customers at all times.
4. Handle incoming calls and emails from customers and provide timely and accurate responses.
5. Assist customers with their vehicle purchases, including completing paperwork and scheduling appointments.
6. Communicate with various departments to ensure efficient handling of customer inquiries.
7. Maintain accurate and organized records of all customer interactions and transactions.
8. Collaborate with team members to ensure a smooth and seamless customer experience.
9. Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
10. Identify and escalate any customer issues or concerns to the appropriate department for resolution.
11. Continuously seek opportunities to improve the customer experience and provide feedback to management.
12. Adhere to all company guidelines and protocols to ensure the highest level of customer satisfaction.
13. Attend training sessions and meetings to stay updated on new products, services, and procedures.
14. Maintain confidentiality and adhere to all data protection policies and regulations.
15. Perform any other administrative tasks as assigned by the supervisor.

According to JobzMall, the average salary range for a Representative, Administrative Servicing (Titles) in Kennesaw, GA, USA is between $40,000 and $60,000 per year. This can vary depending on the specific company, experience level, and other factors.

CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.