Retail Sales Manager

Welcome to CarMax, where we revolutionize the way people buy and sell cars. We are seeking a dynamic and results-driven Retail Sales Manager to join our team and help us continue to provide exceptional customer service and drive sales in our retail locations. In this role, you will be responsible for leading and developing a team of sales associates, cultivating relationships with customers, and ensuring the overall success of our retail operations. We are looking for someone with a strong background in retail sales, excellent leadership skills, and a passion for creating a positive customer experience. If you are a motivated individual with a proven track record of driving sales and providing outstanding customer service, we want to hear from you!

1. Lead and manage a team of sales associates to achieve sales targets and ensure a high level of customer service.
2. Develop and implement effective sales strategies to drive revenue and meet business objectives.
3. Train and coach sales associates on sales techniques, product knowledge, and customer service best practices.
4. Monitor and analyze sales data to identify trends and opportunities for improvement.
5. Foster a positive and collaborative work environment to motivate and engage team members.
6. Build and maintain relationships with customers to ensure a high level of satisfaction and repeat business.
7. Collaborate with other departments, such as marketing and inventory management, to optimize sales and customer experience.
8. Set and monitor performance goals for the team and provide regular feedback and performance evaluations.
9. Stay updated on industry trends and competitor activities to make informed business decisions.
10. Ensure compliance with company policies and procedures, as well as applicable laws and regulations.
11. Handle customer escalations and resolve any issues or complaints in a timely and professional manner.
12. Prepare and present sales reports and presentations to senior management.
13. Participate in hiring and onboarding processes for new sales associates.
14. Continuously evaluate and improve sales processes and procedures to enhance efficiency and effectiveness.
15. Act as a brand ambassador for CarMax and uphold its values and standards.

According to JobzMall, the average salary range for a Retail Sales Manager in Inglewood, CA, USA is between $50,000 - $70,000 per year. This can vary based on the specific company, experience level, and commission opportunities.

CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.