Carnegie Mellon University

IT Support Associate

Carnegie Mellon University

Warner Hall, 5000 Forbes Ave, Pittsburgh, PA 15213, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

We are looking for you to join our multifaceted IT team at the SEI! In this role, you will be responsible for providing sophisticated support and services including Windows, Mac and Linux operating systems. Desirable candidates will be able to demonstrate excellent customer service skills as well as possess the ability to troubleshoot a wide variety of technical issues. Diagnosing, troubleshooting and providing solutions for technical user problems. Install, configure and troubleshoot system and application software including email clients, office applications, and approved customer related requests.

Where is this job?
This job is located at Warner Hall, 5000 Forbes Ave, Pittsburgh, PA 15213, USA
Job Qualifications
  • 1-3 years of related experience with Help Desk and end user support.

  • Solid understanding of computer operating systems and common tools including networking, email clients, and web browsers

  • Certifications from CompTIA A+, CompTIA Networking+, CompTIA Security+

  • Ability to assess support issues and either resolve or escalate to the appropriate resource for resolution

Required Skills
  • Time Management

  • Troubleshooting skills

  • Conflict resolution skills

  • Analytical skills (data driven)

Soft Skills
  • Verbal communication

  • Detail Oriented

  • Prioritizing skills

  • written communication

  • Self-Motivated

Compensation

According to JobzMall, the average salary range for a IT Support Associate in Warner Hall, 5000 Forbes Ave, Pittsburgh, PA 15213, USA is $35,000 to $59,000 per year. This range may vary depending on the individual's experience and qualifications.

Additional Information
Carnegie Mellon University is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 17th, 2021
Apply BeforeMay 22nd, 2025
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About Carnegie Mellon University

Carnegie Mellon University (CMU) is a private research university based in Pittsburgh, Pennsylvania. Founded in 1900 by Andrew Carnegie as the Carnegie Technical Schools, the university became the Carnegie Institute of Technology in 1912 and began granting four-year degrees. In 1967, the Carnegie Institute of Technology merged with the Mellon Institute of Industrial Research to form Carnegie Mellon University. With its main campus located 3 miles (5 km) from Downtown Pittsburgh, Carnegie Mellon has grown into an international university with over a dozen degree-granting locations in six continents, including campuses in Qatar and Silicon Valley, and more than 20 research partnerships. The university has seven colleges and independent schools, all of which offer interdisciplinary programs: the College of Engineering, College of Fine Arts, Dietrich College of Humanities and Social Sciences, Mellon College of Science, Tepper School of Business, H. John Heinz III College of Information Systems and Public Policy, and the School of Computer Science.

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