Product Service Engineer

Are you an experienced and driven individual looking for a challenging and rewarding career opportunity? Look no further than Caterpillar! We are seeking a Product Service Engineer to join our dynamic team and play a pivotal role in providing technical support for our products. As a Product Service Engineer, you will be responsible for troubleshooting and resolving complex technical issues, conducting product training, and collaborating with various cross-functional teams to continuously improve our products and services. If you have a passion for problem-solving, strong technical knowledge, and excellent communication skills, we want to hear from you! Join our team at Caterpillar and be a part of driving innovation and success in the heavy equipment industry.

1. Troubleshoot and resolve complex technical issues related to Caterpillar products.
2. Provide technical support to customers, dealers, and internal teams.
3. Conduct product training for customers and employees to ensure proper usage and maintenance of Caterpillar products.
4. Collaborate with cross-functional teams including engineering, manufacturing, and sales to continuously improve product design and functionality.
5. Stay updated on industry trends and advancements to provide relevant and effective product support.
6. Develop and maintain technical documentation, including manuals and troubleshooting guides.
7. Analyze data and customer feedback to identify areas for improvement in product design and functionality.
8. Communicate technical information and updates to customers, dealers, and internal teams in a clear and concise manner.
9. Participate in product development and testing processes to ensure product reliability and performance.
10. Represent Caterpillar in a professional manner and uphold our brand reputation for quality and excellence.
11. Collaborate with the sales team to identify and capitalize on new business opportunities.
12. Adhere to all safety protocols and guidelines to ensure a safe working environment for yourself and others.

According to JobzMall, the average salary range for a Product Service Engineer in Houston, TX, USA is $72,000-$110,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Some higher paying companies in Houston for Product Service Engineers include Halliburton, Baker Hughes, and Schlumberger.

Caterpillar, Inc. engages in the manufacture of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. It provides technology for construction, transportation, mining, forestry, energy, logistics, electronics, financing, and electric power generation. It operates through the following segments: Construction Industries, Resource Industries, Energy & Transportation, and Financial Products.