Program Manager, Customer Experience

Welcome to Caterpillar, a global leader in providing innovative solutions for our customers' toughest challenges. We are seeking a highly skilled and motivated Program Manager to join our Customer Experience team. As the Program Manager, you will be responsible for overseeing the development and implementation of programs that enhance the overall customer experience. This role requires a dynamic individual with strong leadership abilities, exceptional project management skills, and a passion for delivering exceptional customer service. If you thrive in a fast-paced, collaborative environment and have a proven track record of driving successful customer-focused programs, we want to hear from you. Join us in our mission to build a better world through our commitment to customer satisfaction.

1. Lead the development and implementation of programs aimed at enhancing the overall customer experience.
2. Collaborate with cross-functional teams to identify customer needs and develop solutions that meet those needs.
3. Develop and maintain project plans, timelines, and budgets for all customer experience programs.
4. Monitor and track program progress, identifying and addressing any issues or roadblocks that may arise.
5. Ensure that all programs are aligned with company objectives and meet established quality standards.
6. Effectively communicate program updates and progress to stakeholders at all levels of the organization.
7. Conduct regular evaluations and analysis of program effectiveness, making recommendations for improvement as needed.
8. Identify and implement best practices for customer experience programs, staying informed of industry trends.
9. Lead and mentor a team of program coordinators to ensure successful execution of all initiatives.
10. Collaborate with marketing and sales teams to develop strategies for promoting and communicating customer experience programs.
11. Develop and maintain strong relationships with key customers to gain valuable feedback and insights for program improvement.
12. Continuously strive to improve processes and procedures to enhance the overall customer experience.
13. Represent the company at industry events and conferences to promote customer experience initiatives.
14. Adhere to all company policies and procedures, ensuring compliance with legal and ethical standards.
15. Act as a role model for customer-centric behavior, promoting a culture of exceptional customer service across the organization.

According to JobzMall, the average salary range for a Program Manager, Customer Experience in Cary, NC, USA is $70,000-$110,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Additionally, factors such as education level, certifications, and specialized skills can also impact salary.

Caterpillar, Inc. engages in the manufacture of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. It provides technology for construction, transportation, mining, forestry, energy, logistics, electronics, financing, and electric power generation. It operates through the following segments: Construction Industries, Resource Industries, Energy & Transportation, and Financial Products.