Customer Service Representative

Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources. Provide assistance to members and/or providers regarding website registration and navigation. Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application. Process written customer correspondence and provide the appropriate level of timely follow up. May coordinate member transportation and make referrals to other departments as appropriate Maintain performance and quality standards based on established call center metrics including turn-around times. Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services.

According to JobzMall, the average salary range for a Customer Service Representative in 77 W Wacker Dr, Chicago, IL 60601, USA is between $30,000 and $45,000 per year. This range can vary depending on the company, the experience of the applicant, and the type of customer service position.

Centene Corporation is a large publicly traded company and a multi-line managed care enterprise that serves as a major intermediary for both government-sponsored and privately insured health care programs.