Information Technology Support Specialist

Provide first-level remote support of customers’ software and minor operating system modification requests. Investigate, research, and resolve moderately complex issues. Respond to requests and document tickets in Service Now following Centene’s policy and procedures. Perform software installations, upgrades, and configure customer-specific software. Review team’s current processes and recommend process improvements. Document installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams. Train users and communicate policies and standards to improve software performance and customer service. Act as a technical resource for Information Technology support coordinators.

According to JobzMall, the average salary range for a Information Technology Support Specialist in 5130 Sunforest Dr, Tampa, FL 33634, USA is approximately $52,000 to $68,000 per year. This range may vary depending on the type of organization, the experience of the specialist, and the geographic location.

Centene Corporation is a large publicly traded company and a multi-line managed care enterprise that serves as a major intermediary for both government-sponsored and privately insured health care programs.