Branch Operations Lead

At Chase Bank, we are committed to putting our customers first and providing them with exceptional service. As a Branch Operations Lead, you will play a crucial role in ensuring the smooth and efficient operations of our branch. You will lead a team of dedicated employees, and work closely with other departments to deliver the best possible experience for our clients. We are seeking a highly motivated and detail-oriented individual with a strong understanding of banking operations and a passion for providing excellent customer service. If you are a natural leader with a proven track record of success in the banking industry, we want you to join our team at Chase Bank.

1. Oversee day-to-day operations of the branch, ensuring that all processes and procedures are followed accurately and efficiently.
2. Lead and manage a team of branch employees, providing guidance, training, and support to ensure excellent customer service is consistently delivered.
3. Collaborate with other departments, such as loan and mortgage officers, to ensure a seamless flow of operations and a positive customer experience.
4. Monitor and analyze branch performance metrics, identifying areas for improvement and implementing strategies to increase efficiency and customer satisfaction.
5. Ensure compliance with all banking regulations and policies, staying up-to-date on any changes and ensuring staff is trained accordingly.
6. Handle and resolve customer complaints and issues in a timely and professional manner.
7. Conduct regular audits to ensure accuracy and integrity of branch operations, including cash handling procedures.
8. Stay informed about industry trends and developments, making recommendations for improvement and innovation within the branch.
9. Develop and maintain strong relationships with both new and existing customers, providing personalized service and fostering customer loyalty.
10. Act as a role model for staff, promoting a positive and professional work culture that aligns with the values of Chase Bank.

According to JobzMall, the average salary range for a Branch Operations Lead in Tampa, FL, USA is between $45,000 and $70,000 per year. This may vary depending on the specific company, level of experience, and other factors.

JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.