Welcome to Chase Bank, where we are committed to providing exceptional financial services to our customers. We are currently seeking a dedicated and driven individual to join our team as a Branch Operations Lead. As the Branch Operations Lead, you will play a crucial role in managing the day-to-day operations of our branch and ensuring that our customers receive the best possible service. We are looking for someone who is passionate about leading a team, has a strong understanding of banking operations, and is committed to delivering an outstanding customer experience. If you possess these qualities and are ready to take the next step in your career, we would love to hear from you.
- Oversee the daily operations of the branch, including but not limited to opening and closing procedures, cash management, and customer service.
- Ensure that all branch employees are following company policies and procedures, including compliance with banking regulations and customer privacy laws.
- Train, mentor, and lead a team of branch employees to provide exceptional customer service and meet sales goals.
- Monitor and analyze branch performance, identifying areas for improvement and implementing strategies to increase efficiency and productivity.
- Collaborate with other departments within the bank to resolve customer issues and provide a seamless banking experience.
- Stay up-to-date on industry trends, changes in banking regulations, and new products and services offered by the bank, and communicate this information to branch employees.
- Manage branch inventory, including supplies, cash, and equipment, to ensure adequate levels are maintained at all times.
- Develop and maintain relationships with customers, providing personalized and professional service to meet their financial needs.
- Conduct regular audits to ensure accuracy and compliance with internal policies and procedures.
- Act as a role model and champion the bank's mission, vision, and values, promoting a positive and inclusive work environment.
Bachelor's Degree In Finance, Business Administration, Or A Related Field.
Minimum Of 5 Years Of Experience In Banking Or Financial Services, With At Least 2 Years In A Leadership Role.
Strong Knowledge Of Branch Operations, Including Cash Handling, Customer Service, And Compliance Regulations.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Manage A Team And Interact With Clients.
Proven Track Record Of Driving Sales And Meeting Performance Goals, As Well As Identifying And Implementing Process Improvements.
Risk Management
Financial Analysis
Process Improvement
Communication
Time Management
Team Management
Problem Solving
customer service
Compliance
Sales Support
Project coordination
Training and Development
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Branch Operations Lead in Chicago, IL, USA is $60,000 - $90,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started