Mortgage Account Specialist

At Chase Bank, we are dedicated to providing exceptional financial services to our customers. As a Mortgage Account Specialist, you will play a crucial role in helping our clients achieve their dream of homeownership. We are seeking a highly motivated and organized individual with a strong background in mortgage lending and account management. If you are passionate about helping others and have a keen eye for detail, we would love to hear from you. Join our team at Chase Bank and make a positive impact on the lives of our valued customers.

1. Manage a portfolio of mortgage accounts, ensuring timely payments and customer satisfaction.
2. Develop and maintain strong relationships with clients, providing exceptional customer service and addressing any inquiries or concerns.
3. Review and analyze mortgage applications, credit reports, and other financial documents to determine eligibility for loans.
4. Collaborate with loan officers and underwriters to ensure all necessary documentation is obtained and accurate.
5. Serve as a knowledgeable resource for customers, providing information on mortgage products, rates, and terms.
6. Conduct thorough reviews of mortgage accounts to identify any potential issues and proactively address them.
7. Stay up-to-date on industry regulations and changes in lending practices to ensure compliance.
8. Utilize various software and systems to accurately track and update customer information and loan statuses.
9. Assist in the preparation of reports and presentations regarding mortgage accounts and performance.
10. Act as a liaison between customers and other departments within the bank to facilitate smooth and efficient processes.
11. Continuously strive to meet and exceed performance goals and targets set by the bank.
12. Participate in training and development programs to enhance knowledge and skills related to mortgage lending and account management.
13. Maintain confidentiality of sensitive customer information and adhere to all privacy policies.
14. Collaborate with team members to improve processes and enhance the overall customer experience.

According to JobzMall, the average salary range for a Mortgage Account Specialist in Jersey City, NJ, USA is between $55,000 and $75,000 per year. This may vary depending on the specific company, level of experience, and additional skills and qualifications. Some companies may also offer commission or bonuses on top of the base salary.

JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.