Premier Client Support Specialist - Technology Support
Welcome to Chase Bank – a leading financial institution dedicated to providing exceptional service and innovative solutions to our clients. We are currently seeking a highly skilled and customer-focused Premier Client Support Specialist to join our Technology Support team. As a Premier Client Support Specialist, you will have the opportunity to work with our most valuable clients, providing them with top-notch technical assistance and support. If you are passionate about technology, have a strong customer service mindset, and thrive in a fast-paced environment, we want you to be a part of our team. Join us and be a part of shaping the future of banking.
- Provide exceptional customer service to Premier clients by promptly responding to their technical inquiries and resolving issues in a timely and efficient manner.
- Serve as the primary point of contact for Premier clients, acting as a liaison between clients and the Technology Support team.
- Conduct thorough and accurate troubleshooting of technical issues, utilizing various resources and tools to identify and resolve problems.
- Proactively identify and address potential technical issues, providing preventative solutions to ensure a seamless client experience.
- Collaborate with other members of the Technology Support team to share knowledge and best practices, ensuring consistent and high-quality customer service.
- Stay up-to-date on the latest technology and product developments within the banking industry, and effectively communicate this information to Premier clients.
- Maintain accurate and detailed records of all client interactions and technical issues, utilizing internal systems and processes.
- Continuously seek feedback from Premier clients to identify areas for improvement and provide suggestions for enhancing the overall customer experience.
- Adhere to all company policies, procedures, and protocols to ensure compliance with industry standards and regulations.
- Act as a brand ambassador for Chase Bank, promoting our values and commitment to exceptional customer service.
Extensive Technical Knowledge: A Premier Client Support Specialist Must Have A Strong Understanding Of Various Technology Products And Services Offered By Chase Bank, Including Online And Mobile Banking, Credit And Debit Cards, And Other Digital Tools. They Should Be Able To Troubleshoot Technical Issues And Provide Solutions To Clients.
Excellent Communication Skills: As A Premier Client Support Specialist, Effective Communication Is Crucial In Building And Maintaining Relationships With High-Value Clients. They Should Have Strong Written And Verbal Communication Skills To Effectively Convey Technical Information To Clients In A Clear And Concise Manner.
Customer Service Experience: Candidates For This Role Should Have A Minimum Of 2 Years Of Experience In A Customer Service Or Support Role, Preferably In A Financial Institution. They Should Be Able To Handle Difficult Situations With Clients And Provide Exceptional Customer Service To Ensure Client Satisfaction.
Problem-Solving Abilities: Premier Client Support Specialists Are Expected To Handle Complex And Challenging Issues Faced By High-Value Clients. They Should Possess Strong Problem-Solving Skills And The Ability To Think Critically To Resolve Client Inquiries And Concerns.
Attention To Detail: In The Financial Industry, Accuracy Is Crucial. A Premier Client Support Specialist Should Have A Keen Eye For Detail And Be Able To Accurately Process And Record Client Information And Transactions. They Should Also Be Able To Identify Potential Issues And Proactively Address Them To Ensure A Smooth Client Experience.
Communication
Time Management
Multitasking
Attention to detail
customer service
Computer proficiency
Teamwork
Patience
Problem-Solving
Adaptability
Technical Troubleshooting
Conflict
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
creativity
Organization
Teamwork
Adaptability
Positivity
According to JobzMall, the average salary range for a Premier Client Support Specialist - Technology Support in San Antonio, TX, USA is between $45,000 and $60,000 per year. This may vary depending on factors such as experience, education, and specific company policies.
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JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.
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