Bilingual Customer Support Agent

At Chick-fil-A, we are looking for an enthusiastic and customer-focused Bilingual Customer Support Agent to join our team. Our ideal candidate is a proficient communicator with a passion for delivering exceptional customer service. With excellent problem-solving skills, they will be responsible for providing prompt and accurate resolutions to customer inquiries and complaints. The Bilingual Customer Support Agent will be a key component in building strong customer relationships and creating an overall positive customer experience.To be successful in this role, you must be able to effectively communicate in both Spanish and English. You should have a strong understanding of customer service best practices and be familiar with the latest technologies. The successful candidate will also possess excellent organizational skills, a positive attitude, and the ability to remain calm under pressure. If you are an eager problem-solver looking to make an impact, we want to hear from you!

Responsibilities:

1. Provide exceptional customer service to all customers in both Spanish and English
2. Actively listen to customer concerns and inquiries and provide prompt and accurate resolutions
3. Maintain a professional and friendly attitude while interacting with customers
4. Develop an understanding of customers’ needs and provide relevant solutions
5. Stay up-to-date with the latest customer service best practices and technologies
6. Record customer inquiries and complaints and provide detailed reports to management
7. Monitor customer feedback and identify opportunities for improvement
8. Remain calm and composed in challenging customer service situations
9. Collaborate with the team to achieve customer service goals
10. Follow company standards and protocols when responding to customers

According to JobzMall, the average salary range for a Bilingual Customer Support Agent in Atlanta, GA, USA is between $33,000 and $45,000 per year. This range may vary depending on experience and skillset.

Chick-fil-A is an American fast food restaurant chain headquartered in the city of College Park, Georgia, specializing in chicken sandwiches. Founded in May 1946, it operates more than 2,200 restaurants, primarily in the United States with locations in 47 states and plans for a location in Hawaii to be the 48th state.