Sr. Training Specialist, Customer Support

We are looking for an experienced, passionate, and knowledgeable Sr. Training Specialist to join the Customer Support team at Chick-fil-A. If you thrive on providing exceptional customer service and guiding others to do the same, then this role is for you! In this role, you will be responsible for developing and delivering training programs, ensuring customer service excellence, and providing guidance and support to the Customer Support team. To be successful in this role, you will need to have a comprehensive understanding of customer service, problem-solving skills, and excellent communication skills.If you have the qualifications and experience necessary to excel in this role, we would love to hear from you!

Responsibilities:

1. Develop and deliver comprehensive customer service training programs for the Customer Support team.
2. Ensure customer service excellence is achieved throughout the Customer Support team.
3. Provide guidance and support to the Customer Support team.
4. Monitor and assess customer service performance and provide feedback to the team as needed.
5. Develop and implement strategies to improve customer service processes.
6. Analyze customer service data and identify areas for improvement.
7. Design and implement customer service surveys to measure customer satisfaction.
8. Work with the Customer Support team to ensure customer issues are addressed in a timely and efficient manner.
9. Maintain awareness of industry standards and trends in customer service.
10. Stay up to date with new customer service technologies and products.

According to JobzMall, the average salary range for a Sr. Training Specialist, Customer Support in Atlanta, GA, USA is $48,000 to $81,000 per year. This range can vary depending on the company and the experience of the employee.

Chick-fil-A is an American fast food restaurant chain headquartered in the city of College Park, Georgia, specializing in chicken sandwiches. Founded in May 1946, it operates more than 2,200 restaurants, primarily in the United States with locations in 47 states and plans for a location in Hawaii to be the 48th state.