Analyst - Service Desk

To serve as a customer advocate for any calls received by the CCHMC Service Desk. This position is also responsible for managing the incident throughout its lifecycle. Serve as a first point of contact to CCHMC users for a variety of issues associated with computer hardware, software, telecommunication and clinical devices. Answer and triage incoming calls to the Service Desk. Document, track and monitor progress of incidents to ensure timely resolution. Work effectively and collaboratively with users, coworkers and other functional groups. Provide efficient incident resolution and outstanding customer service. Participate in administrative duties as defined by the ownership of Service Desk. Ensure outstanding end-user support is provided.

According to JobzMall, the average salary range for a Analyst - Service Desk in 3333 Burnet Ave, Cincinnati, OH 45229, USA is between $48,000 and $60,000. This range can vary depending on a variety of factors, such as the candidate's experience, the industry, the company they are working for, and other factors.

Cincinnati Children's Hospital Medical Center is a 700-bed pediatric hospital located in Cincinnati, Ohio. It is ranked third among all Honor Roll hospitals in the 2019-20 U.S. News & World Report survey of best children's hospitals.