Business Operations Manager - Support Delivery

Cisco Systems is looking for an exceptional Business Operations Manager - Support Delivery to join our team in San Jose, CA. The ideal candidate should be a highly organized and detail-oriented individual with excellent problem-solving, communication, and interpersonal skills. As the Business Operations Manager - Support Delivery, you will be responsible for leading the operational activities and initiatives of the support delivery organization and developing and managing its operational processes. To be successful in this role, you should have at least 5 years of experience in a related field, a bachelor's degree in business administration or a related field, and an understanding of customer service principles and practices. Additionally, experience with customer service or support operations, process improvement, and project management is preferred. If you have the qualifications and experience we are looking for, we look forward to hearing from you!

Responsibilities:

1. Lead all operational activities and initiatives of the support delivery organization.
2. Develop and manage operational processes.
3. Oversee customer service and support operations.
4. Monitor and analyze customer service metrics.
5. Identify process improvement opportunities and develop solutions.
6. Design, implement, and manage project plans.
7. Monitor project progress and ensure deadlines are met.
8. Develop and manage budgets.
9. Manage staff and resources.
10. Train and mentor team members.
11. Handle customer inquiries and complaints.
12. Develop policies and procedures.

According to JobzMall, the average salary range for a Business Operations Manager - Support Delivery in Raleigh, NC, USA is $84,500 to $129,000 per year. This salary range is based on the experience of the applicant and the specific job requirements.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.