Business Operations Manager - Support Delivery

At Cisco Systems, we are actively seeking an experienced Business Operations Manager - Support Delivery to provide operational and project management leadership to our growing team. We are looking for a creative professional with exceptional problem-solving skills to join our fast-paced, dynamic environment. The ideal candidate will be highly organized, results-driven, and have exceptional communication skills. They must have a proven ability to manage multiple, complex projects with a focus on meeting project deadlines.To be successful in this role, the candidate must possess a Bachelor's degree in Business Administration or a related discipline, with five to seven years of operations experience in software and/or services. They should also have a strong understanding of customer service/support operations and experience with project/program management. Experience in the technology industry is preferred. If you are a motivated, innovative, and passionate individual eager to join a vibrant, fast-paced team, we would love to hear from you!

Responsibilities:

1. Provide operational and project management leadership to the team.
2. Develop and implement strategies to increase efficiency and productivity.
3. Monitor team performance and take corrective action to ensure goals are met.
4. Establish and maintain relationships with internal and external customers.
5. Facilitate communication between stakeholders and team members.
6. Analyze customer service/support operations and develop solutions for improvement.
7. Create and maintain project plans, timelines, and budgets.
8. Oversee the delivery of support services and ensure customer satisfaction.
9. Ensure compliance with applicable regulations and industry standards.
10. Perform other duties as assigned.

According to JobzMall, the average salary range for a Business Operations Manager - Support Delivery in Houston, TX, USA is between $60,000 and $90,000 per year. The exact salary range depends on factors such as experience, qualifications, and industry.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.