Customer Delivery Technical Leader - Department of Navy
At Cisco Systems, we are dedicated to delivering innovative solutions that help our clients achieve their goals. As a Customer Delivery Technical Leader for the Department of Navy, you will play a key role in providing exceptional technical support and leadership to our valued customers. We are seeking a highly skilled and motivated individual with a passion for technology and a strong commitment to customer satisfaction. If you are a strategic thinker, problem solver, and team player, we invite you to join our dynamic team and help us drive success for our Department of Navy customers.
- Provide technical leadership to the Department of Navy customer base, ensuring that their needs and goals are met through innovative solutions from Cisco Systems.
- Serve as the primary point of contact for technical support and guidance for all Department of Navy projects and initiatives.
- Collaborate with cross-functional teams to develop and implement strategies for delivering exceptional customer service and support.
- Continuously assess and improve customer satisfaction through proactive communication and problem-solving.
- Stay up-to-date on the latest technologies and industry trends to provide expert guidance and support to customers.
- Act as a liaison between the customer and internal teams, effectively communicating technical requirements and project updates.
- Lead and mentor a team of technical professionals, promoting a culture of collaboration and continuous learning.
- Develop and maintain strong relationships with key stakeholders within the Department of Navy, understanding their business objectives and aligning Cisco's solutions accordingly.
- Identify and address any potential risks or issues that may impact customer satisfaction or project success.
- Act as a brand ambassador for Cisco Systems, representing the company's values and commitment to excellence in all customer interactions.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 5 Years Experience In Technical Leadership Roles, Preferably In A Customer Delivery Environment.
Strong Understanding Of Network Infrastructure And Protocols, Including Cisco Products And Technologies.
Knowledge Of Department Of Navy Processes And Regulations Related To It Systems And Infrastructure.
Excellent Communication And Problem-Solving Skills, With The Ability To Effectively Manage And Mentor A Team.
Software Development
Quality Assurance
Project Management
Data Analysis
Communication
Time Management
customer service
Team Leadership
Problem-Solving
System integration
Technical Expertise
Network Infrastructure
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Delivery Technical Leader - Department of Navy in Washington, DC, USA is $112,000 - $148,000 per year. This range can vary depending on the specific company, experience level, and additional qualifications.
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Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.
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