Customer Success Executive

At Cisco Systems, we are looking for an experienced, customer-oriented Customer Success Executive to join our team. This position is perfect for an organized and passionate individual who is dedicated to exceeding customer expectations. The successful candidate will be responsible for the day-to-day management of customer relationships. This individual must possess excellent communication and problem-solving skills, as well as an extensive background in customer service and an understanding of technical terms. The ideal candidate will have a Bachelor’s degree in Business Administration, Marketing, Communications, or a related field, as well as at least two years of experience in a customer success role. A proven track record of success in customer relationship management is also desired. This individual should also be comfortable working in a fast-paced environment and have a strong drive for results.

Responsibilities:

1. Develop and maintain effective customer relationships to ensure customer satisfaction and loyalty
2. Analyze customer feedback to identify areas for improvement and create strategies to exceed customer expectations
3. Provide timely support to customers and ensure all issues are addressed in a timely and satisfactory manner
4. Monitor customer accounts to ensure customer satisfaction and identify opportunities for further growth
5. Implement strategies to increase customer loyalty, retention, and repeat purchases
6. Stay up to date with the latest trends in customer service and customer success
7. Collaborate with other departments to ensure customer success initiatives are implemented
8. Track and report on customer success metrics such as customer satisfaction and overall success rate
9. Develop and execute customer success plans for each customer
10. Develop and deliver customer success training programs to educate employees on customer service best practices

According to JobzMall, the average salary range for a Customer Success Executive in Dallas, TX, USA is between $51,794 and $76,761 per year. Salaries vary depending on experience, skills, and the company.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.