Customer Success Executive

At Cisco Systems, we are always looking for talented and passionate Customer Success Executives to join our team. As a Customer Success Executive, you will be the key point of contact for our customers, ensuring they have a positive experience with our products and services. You will need to be an organized and highly customer-centric individual with an attention to detail and the ability to manage customer relationships from start to finish.The ideal candidate will have a strong background in customer service, a keen understanding of the products and services we offer, and a desire to develop a deep understanding of our customer's needs. You must have excellent communication skills, both written and verbal, as this role requires frequent interaction with our customers. You should also be comfortable working within a fast-paced environment and have the ability to multitask and prioritize tasks.If you are someone who is passionate about building and maintaining relationships with our customers and have the skills and qualifications outlined above, we would love to hear from you!

Responsibilities:

• Serve as the primary point of contact for customers, responding to inquiries and resolving issues in a timely manner
• Develop and maintain long-term relationships with customers
• Foster customer loyalty and act as a trusted advisor to customers
• Monitor customer satisfaction and provide feedback to improve customer experience
• Stay up to date with products and services offered and be able to clearly explain them to customers
• Utilize customer feedback and data to identify trends and areas of improvement
• Proactively reach out to customers to ensure they are satisfied with the products and services we offer
• Handle customer complaints in a professional and timely manner
• Generate reports and provide analysis to ensure customer goals are met
• Maintain accurate records of customer interactions and transactions
• Multitask and prioritize tasks in a fast-paced environment

According to JobzMall, the average salary range for a Customer Success Executive in Raleigh, NC, USA is $38,000 to $52,000. This range is based on salaries submitted by employers and employees to the platform. Salaries may vary depending on experience and qualifications. Salaries may also be higher or lower based on the specific employer and location.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.