Customer Success Specialist

As the CSS you are a guide to the client on your aligned product or architecture. Your mission is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. Deliver workshops and webinars (Accelerators and ATX - Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes within scope and on-time engagement. Contribute to the customer community digital spaces and asset development of Success Tracks. Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes. Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team.

According to JobzMall, the average salary range for a Customer Success Specialist in Tompkins Toolworx, 1900 South Blvd, Charlotte, NC 28203, USA is between $39,000 and $58,000 a year. This range can vary depending on the individual's experience and qualifications.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.