
Technical Account Manager - Cloud Security
The Technical Account Manager (TAM) is the Primary Support contact for strategic Cisco Cloud Security customers and partners. The TAM provides invaluable technical guidance, support, and input to win new business and build strong, long term relationships, focused on deployment planning, implementation, and ongoing troubleshooting for Cisco Cloud Security products. The TAM partners closely with Technical Support, Engineering, Product Management and other departments to ensure a clear understanding of customer and partner environments, challenges and requirements. Ensure prompt and appropriate resolution of strategic customers’ and partners’ technical challenges. Provide training, consulting services and best practices to strategic customers, partners, and account managers. Develop an expert level understanding of Cisco Cloud Security features and benefits.
Strong understanding of enterprise network environments with an emphasis on network security measures.
5+ years in customer facing Support, Professional Services, Implementation or Client Services roles
Experience with proxy implementation and troubleshooting at each point of failure.
Experience with the Secure Access Service Edge (SASE) product space
Active Directory
DNS
Troubleshooting skills
Time Management Skills
tcp/udp
Cisco Routing and Switching
VMWare ESX/ESXi
Process Improvement
Results Oriented
Detail Oriented
Organizational skills
Communication Skills
Problem Solving Skills
Flexibility/Adaptability
Multi tasker
According to JobzMall, the average salary range for a Technical Account Manager - Cloud Security in 2300 E President George Bush Hwy, Richardson, TX 75082, USA is between $52,000 and $80,000 per year. The exact salary will depend on the employer, the candidate's experience, and other factors.
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Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.

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