Cisco Systems

Wireless Technical Consulting Engineer

Cisco Systems
2300 E President George Bush Hwy, Richardson, TX 75082, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Provide customer technical support. Participate in daytime and night/weekend on-call rotation. Troubleshoot networks to quickly resolve and minimize downtime and outages. Recommend technical solutions to improve customer operations. Maintain CRM database for active issues. TCE is the owner of the customer issues throughout the resolution process. Create Methods of Procedure (MOP) and action plans for post-sales projects. Utilize the Cisco technical service lab to recreate and resolve customer issues. Develop expertise in specific areas (i.e. technology, product). Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.

Where is this job?
This job is located at 2300 E President George Bush Hwy, Richardson, TX 75082, USA
Job Qualifications

  • Minimum 3 - 5 years’ experience designing, deploying, configuring, supporting, trouble shooting, debugging

  • Must demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

  • Cisco AireOS Wireless LAN Controllers, IOS-XE Wireless LAN Controllers, IOS-XE

  • Virtualization technologies (VMware, Openstack, KVM, etc.)

  • System Admin level expertise in Linux and Open Source technologies

Required Skills

  • Python

  • VMWare

  • OpenStack

  • BASH scripting

  • Time Management Skills

  • Administering Wireless Networks products

Soft Skills

  • Verbal communication

  • Driven and self-motivated

  • written communication

  • Problem Solving Skills

  • Flexibility/Adaptability

  • Impeccable attention to detail

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Wireless Technical Consulting Engineer in 2300 E President George Bush Hwy, Richardson, TX 75082, USA is between $79,781 and $109,409 per year.

Additional Information
Cisco Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 25th, 2022
Apply BeforeMay 22nd, 2025
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About Cisco Systems

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.

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