Head Teller

Welcome to Citigroup, a leading global bank that has been serving clients for over 200 years. We are currently seeking a highly motivated and experienced individual to join our team as a Head Teller. As a Head Teller, you will be responsible for leading and managing our teller team, ensuring efficient and accurate processing of financial transactions, and delivering exceptional customer service. This is an exciting opportunity for a dynamic and driven individual who is looking to advance their career in the banking industry. If you have a passion for providing excellent service, strong leadership skills, and a thorough understanding of banking operations, we encourage you to apply for this role. Join us and be a part of a diverse and inclusive team that is committed to empowering our clients and employees to achieve their financial goals.

1. Lead and manage a team of tellers to ensure efficient and accurate processing of financial transactions.
2. Provide exceptional customer service by addressing client inquiries and concerns.
3. Oversee daily cash management and balancing procedures.
4. Train and mentor new tellers to ensure they are knowledgeable and capable of performing their duties.
5. Monitor and enforce compliance with banking regulations and procedures.
6. Collaborate with other departments to resolve complex client issues.
7. Develop and implement strategies to improve teller efficiency and customer satisfaction.
8. Conduct performance evaluations and provide feedback to team members.
9. Maintain a thorough understanding of banking products, services, and policies.
10. Stay updated on industry trends and regulations to ensure the bank is in compliance.
11. Handle escalated and complex customer transactions.
12. Manage the schedule and staffing of the teller team.
13. Ensure that all tellers are following security protocols and procedures.
14. Create and maintain a positive and inclusive work environment.
15. Collaborate with senior management to develop and implement new processes and procedures.
16. Serve as a role model for the teller team by demonstrating professionalism, integrity, and strong leadership skills.

According to JobzMall, the average salary range for a Head Teller in San Francisco, CA, USA is between $43,000 and $55,000 per year. This may vary depending on factors such as the specific company, level of experience, and additional skills and qualifications. Some Head Tellers may also receive bonuses or commissions in addition to their base salary.

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. The company was formed by the merger of banking giant Citicorp and financial conglomerate Travelers Group in 1998; Travelers was subsequently spun off from the company in 2002.