Contact Tracer Support-Career Navigator

Maintain updated information on programs and services available for participants. Assist participants with educational and employment resources in the Baltimore metropolitan area. Provide comprehensive case management and conduct individual and group assessment sessions with program participants to facilitate their transition to regular full-time or part-time employment, training, and/or post-secondary education. Maintain updated case notes on all participants. Implement work-based learning opportunities and oversee performance. Provides counseling support to both participants and employer to ensure job completion and positive termination/placement. Develop and maintain a collaborative relationship with MOED, BCHD, other partners, local organizations, and business stakeholders in an effort to link customers to workforce resources and employment support services. Perform outreach activities to generate job opportunities for participants, schedules interviews, and follow up with participants and employers. Work with designated staff to collect data for funders, including but not limited to exit surveys, quarterly surveys, customer satisfaction surveys, and employer satisfaction surveys. Develop and maintain individual employment plans for each participant. Facilitate the development and implementation of follow-up services for participants on assigned caseload.

Baltimore is a major city in Maryland with a long history as an important seaport. Fort McHenry, birthplace of the U.S. national anthem, “The Star-Spangled Banner,” sits at the mouth of Baltimore’s Inner Harbor. Today, this harbor area offers shops, upscale crab shacks and attractions like the Civil War–era warship the USS Constellation and the National Aquarium, showcasing thousands of marine creatures.