Senior Customer Service Representative

Are you a highly skilled and experienced customer service professional looking for a new challenge? Look no further! The City of Jersey City is seeking a Senior Customer Service Representative to join our team. In this role, you will have the opportunity to use your excellent communication and problem-solving skills to provide exceptional service to our residents. We are looking for a motivated and dedicated individual who is passionate about delivering top-notch customer service. If you have a minimum of 5 years of experience in a customer service role, exceptional organizational abilities, and a strong attention to detail, we want to hear from you! Join us and become a part of our dynamic and diverse team, dedicated to serving the community of Jersey City.

• Provide exceptional customer service to residents of Jersey City, handling inquiries and concerns with a high level of professionalism and empathy
• Utilize excellent communication skills to effectively and efficiently address and resolve customer issues or complaints
• Maintain a thorough understanding of all city services and resources in order to accurately assist residents with their inquiries
• Collaborate with other departments and team members to ensure prompt and satisfactory resolutions for customers
• Maintain accurate and detailed records of customer interactions and resolutions
• Continuously seek opportunities to improve and streamline customer service processes
• Stay up-to-date on city policies, procedures, and regulations in order to provide accurate information to customers
• Train and mentor new or junior customer service representatives as needed
• Assist with developing and implementing customer service training programs for the department
• Participate in departmental meetings and provide feedback to contribute to the improvement of customer service processes and procedures
• Display a positive and professional attitude at all times, representing the City of Jersey City in a positive light.

According to JobzMall, the average salary range for a Senior Customer Service Representative in Jersey City, NJ, USA is $40,000 to $55,000 per year. This may vary depending on the company, years of experience, and other factors.

Jersey City is in northeastern New Jersey. Its eastern waterfront faces the Hudson River where it meets Upper New York Bay. Liberty State Park has panoramic views of the Manhattan skyline, the Statue of Liberty and Ellis Island, the former immigrant gateway. The park’s Liberty Science Center features interactive exhibits, live animals and an IMAX Dome theater. Bars and ethnic eateries line downtown’s Grove Street.