Customer Service Clerk

Receives and processes requests received via phone, fax, email, and walk-in to turn on and turn off services for water, refuse, sewer, and sanitation services. Accesses, audits, adjusts, and inputs Municipal Utility Services account information into personal computer. Performs various arithmetic calculations to verify service charges against water units consumed; issues bills. Researches historical electronic account files for data needed on current accounts. Processes service orders for field personnel. Obtains information from business license applicants and determines tax rates and Business Improvement District (BID) charges. Establishes business license tax accounts. Answers inquiries in writing, by phone, or via email regarding high utility bills, estimated taxes, disputed bills and assessments, penalties, service levels, and other customer concerns.

Santa Ana is a city in Orange County, California. It's home to the Santa Ana Zoo, with its monkeys, mini-train and walk-through aviary. In a Mission Revival–style building, the Bowers Museum displays a large collection of Native American art. The Discovery Cube Orange County is a children's museum with hands-on science exhibits. The Heritage Museum of Orange County features restored 1890s homes set amid gardens.