Call Center Pharmacy Technician

The Cleveland Clinic is seeking an experienced and reliable Pharmacy Technician to join our fast-paced Call Center. As a Call Center Pharmacy Technician, you will be responsible for providing pharmacy services to our patients through the phone, including taking orders, answering questions, and resolving concerns. If you have excellent customer service, strong communication, and a passion for helping others, this could be the perfect opportunity for you.The ideal candidate will have a minimum of 2 years of experience in a pharmacy call center, a high school diploma or equivalent, and a Pharmacy Technician Certification. You will be knowledgeable in the use of Microsoft Office and have a strong attention to detail. Additionally, you must be able to read and interpret medical terminology and possess strong problem-solving skills.At the Cleveland Clinic, we believe in providing our patients with the best care possible. If you are looking to join a dynamic team and make a positive impact on the lives of our patients, then we encourage you to apply.

Responsibilites:

1. Answer incoming calls from patients and provide pharmacy services.
2. Take orders from patients and ensure accuracy of information.
3. Answer patient questions and resolve concerns.
4. Utilize Microsoft Office to record patient data.
5. Read medical terminology and interpret for patients.
6. Possess strong problem-solving skills to resolve customer issues.
7. Maintain confidentiality of patient records and information.
8. Follow all Cleveland Clinic policies and procedures.
9. Provide excellent customer service and maintain patient satisfaction.
10. Work as part of a team to provide the best care possible for patients.

According to JobzMall, the average salary range for a Call Center Pharmacy Technician in Cleveland, OH, USA is between $27,826 and $40,942 per year.

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.