Call Center Support Operator

Are you a customer service-oriented individual with a passion for helping others? Do you thrive in a fast-paced and dynamic work environment? If so, Cleveland Clinic is seeking a dedicated and empathetic Call Center Support Operator to join our team.As a Call Center Support Operator, you will play a crucial role in providing exceptional service to our patients and their families. You will be responsible for answering incoming calls, addressing inquiries, and connecting callers with the appropriate departments and resources. We are looking for someone who is able to effectively communicate with a diverse range of individuals, remain calm under pressure, and demonstrate empathy and compassion in every interaction.If you are looking for a rewarding opportunity to make a positive impact in the lives of others, we encourage you to apply for this position. Join our team at Cleveland Clinic and become a part of our mission to provide world-class healthcare to our community.

1. Answer incoming calls from patients and their families regarding appointments, inquiries, and general information about Cleveland Clinic.
2. Provide exceptional customer service by responding to callers with empathy and understanding, and addressing their needs in a timely and efficient manner.
3. Connect callers with the appropriate departments and resources within Cleveland Clinic to ensure their needs are met.
4. Maintain a high level of professionalism and courtesy in all interactions with patients, families, and colleagues.
5. Demonstrate strong communication skills by effectively communicating with a diverse range of individuals, including patients, families, and healthcare professionals.
6. Remain calm and composed under pressure, ensuring a positive and helpful attitude in all interactions.
7. Utilize computer systems and tools to accurately and efficiently record and retrieve information.
8. Adhere to Cleveland Clinic's policies and procedures, including patient confidentiality and data protection.
9. Collaborate with team members to ensure a smooth and seamless experience for patients and their families.
10. Continuously seek opportunities to improve the call center's processes and procedures, and provide feedback to management for consideration.
11. Participate in ongoing training and development opportunities to enhance knowledge and skills related to the role.
12. Display a strong commitment to Cleveland Clinic's mission of providing world-class healthcare to the community.

According to JobzMall, the average salary range for a Call Center Support Operator in Cleveland, OH, USA is $25,000 to $40,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Some call center support operators may also receive bonuses or commission based on performance.

Cleveland Clinic was at the forefront of modern medicine when its founders opened it as a multi-specialty group practice in 1921. In its first century, Cleveland Clinic has introduced many medical firsts, opened facilities around the world and is proud to be ranked among the top hospitals in the country. Now, 100 years later, the vision of the founders remains Cleveland Clinic’s mission: caring for life, researching for health, and educating those who serve.