Academy BPO Team Lead

Bengaluru, Karnataka, India

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you a driven and experienced leader with a passion for driving business success? Do you thrive in a fast-paced and dynamic environment? Look no further, as Cognizant is seeking a highly motivated individual to join our team as an Academy BPO Team Lead. As a team lead, you will play a pivotal role in managing and motivating a team of talented individuals, while also driving the growth and development of our BPO services. If you possess strong leadership skills, exceptional communication and interpersonal abilities, and have a solid understanding of BPO operations, we want to hear from you! Join us and be a part of our exciting journey towards excellence.

Provide strong leadership and guidance to a team of BPO professionals to ensure efficient and effective delivery of services
Motivate and inspire team members to achieve their goals and drive overall team performance
Monitor and evaluate team performance, identifying areas for improvement and implementing strategies to address them
Collaborate with other team leads and managers to develop and implement business strategies for the growth and success of the BPO services
Develop and maintain strong working relationships with clients to understand their needs and ensure their satisfaction
Train and onboard new team members, providing them with the necessary knowledge and skills to excel in their roles
Communicate regularly with team members to provide updates, gather feedback, and address any concerns
Collaborate with cross-functional teams to identify areas for process improvement and implement solutions to enhance operational efficiency
Stay updated on industry trends and best practices to continuously improve and innovate our BPO services
Ensure compliance with company policies, procedures, and standards, as well as regulatory requirements.

Where is this job?

This job is located at Bengaluru, Karnataka, India

Job Qualifications

Minimum Of 3-5 Years Of Experience In A Bpo Industry, With At Least 1 Year In A Leadership Or Supervisory Role.
Bachelor's Degree In Business Administration, Management, Or A Related Field.
In-Depth Knowledge Of Bpo Processes And Best Practices, Including Experience In Managing Teams And Driving Performance.
Strong Communication And Interpersonal Skills, With The Ability To Effectively Interact With Clients And Team Members At All Levels.
Proven Track Record Of Meeting And Exceeding Performance Metrics, Such As Productivity, Quality, And Customer Satisfaction.

Required Skills

Process Improvement
Data Analysis
Communication
Team Management
Multitasking
Leadership
Conflict Resolution
Client Relationship Management
Problem-Solving
Decision-Making
Performance evaluation
Time-Management

Soft Skills

Communication
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
collaboration
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Academy BPO Team Lead in Bengaluru, Karnataka, India is between ₹ 25,000 to ₹ 40,000 per month. This can vary depending on the specific company, years of experience, and skills of the individual.

Additional Information

Cognizant is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesHindi

Job PostedMarch 27th, 2025

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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