Cyara Testing / IVR Testing

Cognizant is looking for an experienced Cyara Testing/IVR tester to join our team. In this role, you will be responsible for verifying and validating the performance and reliability of the IVR system. You will use your expertise in testing and automation to ensure that the system delivers error-free customer experience.The ideal candidate should have strong technical knowledge and experience working with IVR systems, as well as a passion for quality assurance and driving results that meet the highest standards. They should also have excellent troubleshooting and communication skills.This is a great opportunity to join a dynamic team and make a meaningful contribution to our business. If you think you have the skills and expertise to join us, we look forward to hearing from you.

Responsibilities:

1. Design, develop, execute and maintain automated test scripts for the IVR system.
2. Verify and validate performance and reliability of the IVR system.
3. Execute and analyze test results to identify and report system defects.
4. Troubleshoot and debug system issues.
5. Liaise with development teams to ensure that defects are addressed and resolved in a timely manner.
6. Monitor system performance and generate reports to track progress.
7. Work with other teams to ensure quality assurance standards are met.
8. Provide guidance and training to team members on automated testing procedures.
9. Ensure customer experience is error-free by implementing best practices.
10. Develop and document testing plans and processes.

According to JobzMall, the average salary range for a Cyara Testing / IVR Testing in Bengaluru, Karnataka, India is between ₹2,50,000 and ₹6,50,000 per year. Factors such as experience, skill level, and employer may influence the actual salary offered.

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.