Field Support Engineer

Greetings!At Cognizant, we are seeking a skilled Field Support Engineer to join our dynamic team. As a Field Support Engineer, you will play a crucial role in ensuring our clients' technical needs are met with precision and efficiency. You will have the opportunity to work with cutting-edge technology and collaborate with a diverse group of individuals to provide exceptional support to our clients. We are looking for someone who is passionate about problem-solving, has excellent communication skills, and thrives in a fast-paced environment. If you have a strong technical background, a customer-centric mindset, and a drive for continuous learning, we would love to hear from you. Join us and be a part of our mission to deliver innovative solutions to our clients.

1. Provide technical support to clients in a timely and efficient manner.
2. Troubleshoot and resolve technical issues related to hardware, software, and network systems.
3. Install, configure, and maintain computer systems and peripherals for clients.
4. Collaborate with clients and internal teams to develop solutions that meet their specific needs.
5. Continuously monitor and maintain the performance of client systems to ensure optimal functionality.
6. Proactively identify potential issues and implement preventive measures to minimize downtime and disruptions.
7. Communicate technical information and solutions to clients in a clear and concise manner.
8. Document all support activities and maintain accurate records of client interactions.
9. Keep up-to-date with the latest technological advancements and trends to provide innovative solutions to clients.
10. Provide exceptional customer service and maintain a positive and professional demeanor at all times.
11. Work collaboratively with team members to share knowledge and improve processes.
12. Adhere to company policies and procedures, as well as industry best practices.
13. Travel to client sites as needed to provide on-site technical support.
14. Participate in training programs to enhance technical skills and knowledge.
15. Act as a brand ambassador for the company, promoting our mission and values.

According to JobzMall, the average salary range for a Field Support Engineer in Irving, TX, USA is $60,000 - $90,000 per year. This can vary depending on the specific company, experience level, and other factors. Some companies may offer higher salaries for experienced engineers or those with specialized skills, while others may offer lower salaries for entry-level positions. It is important to research the specific company and their salary ranges to determine a more accurate salary for a Field Support Engineer in Irving, TX.

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.